You may have seen headlines yesterday regarding Virgin Atlantic’s Chapter 15 filing in the United States.
Unsurprisingly this has caused concern and anxiety amongst travellers who have flights booked with the airline, and Oli Byers, Senior Vice President of Customer Loyalty at Virgin Atlantic has written to customers to reassure them.
In his email, Byers says, “I wanted to contact you to provide some more context, make sure you have all the information, and to reassure you that if you hold a booking with us, it’s safe.”
“Firstly, all our scheduled flights continue as normal. All upcoming flight and holiday bookings remain valid; Flying Club members can continue to earn and redeem their miles as usual; customers with cancellations can continue to make changes or request refunds, which are being processed; and our amazing people are ready to ensure you Fly Safe and Fly Well.”
“As announced on 14 July, we have taken a big step forward in securing our future, by launching a court backed process as part of a solvent recapitalisation of the airline and holiday business. The Chapter 15 filing in the United States is a procedural application to allow the US courts to recognise the restructuring process we are undertaking – in this case, the solvent recapitalisation of the airline under English law. Once approved and implemented, our plan will keep Virgin Atlantic flying.”
Let’s hope so!