Who we are

Our website addresses are: http://www.professionaltraveladvisors.com/ and http://www.protraveladvisors.com.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When interacting or registering on our site you may be asked to enter your name, email address, phone number, mailing address or other details that we may use to enhance your experience of visiting our website.

When do we collect information?

We collect information from you when you subscribe to a newsletter, respond to a survey, fill out a form or request a contact from us via our website.

How do we use your information?

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

We may use the information we collect from you to help us:
-To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
-To improve our website in order to better serve you.
-To send periodic emails or surveys regarding existing or potential additional products and services.
-To follow up after correspondence (email or phone enquiries).

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information.

To find out more about how this site uses cookies, please refer to our cookie policy

COPPA (Children Online Privacy Protection Act)

We do not specifically market to children under the age of 13 years old.

CAN SPAM Act

We comply with The CAN-SPAM Act. This is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

To be in accordance with CANSPAM, we agree to the following:

Visitor comments may be checked through an automated spam detection service.

-Not use false subjects or email addresses.
-Identify the message as an advertisement in some reasonable way.
-Include the physical address of our business or site headquarters.
-Monitor third-party email marketing services for compliance, if one is used.
-Honor opt-out/unsubscribe requests quickly.
-Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at hello@protraveladvisors.com or follow the instructions at the bottom of each marketing email.

GDPR

We comply with the GDPR it explains our lawful basis for processing the data, our data retention periods and that individuals have a right to complain to the ICO if they think there is a problem with the way we are handling their data. This information is provided in concise, easy to understand and clear language and follows the ICO’s Privacy notices code of practice to reflect the new requirements of the GDPR.

Individuals’ Rights

Professional Travel Advisors Ltd has reviewed its procedures to ensure they cover all the rights individuals have, including how we would delete personal data or provide data electronically and in a commonly used format to comply with the following rights for individuals under the GDPR: -the right to be informed;
-the right of access;
-the right to rectification;
-the right to erasure;
-the right to restrict processing;
-the right to data portability;
-the right to object; and
-the right not to be subject to automated decision-making including profiling.

Information protection

We do not rent or sell personally identifying information to anyone. We will only disclose this information for legal reasons if required by law.

Marketing & communication

As we like to keep our customers up to date with relevant news, we use a third-party company to send emails to our customers. We will always ask you first before sending you any marketing emails, as well as wait for you to confirm before we do so. We may still send you important administrative messages, such as essential security emails.

We may also use your email address to locate you on social media platforms or other online channels in order to deliver communication, which we believe might be of interest to you. Please let us know if you would rather us not use your email address in this way.

Information security

We seek to use reasonable organisational, technical and administrative measures designed to protect personal information within our organisation. Unfortunately, no online data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

Third-party services

We are not responsible for the collection of information, use of, disclosure and security policies, or practices of other organisations, such as Facebook, Twitter, LinkedIn, Apple, Microsoft, Google, or any other developer, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any information you disclose to other organisations through or in connection with our Social Media Pages.

Other websites

This privacy policy only covers our website. We operate as a portal connecting you to Independent Travel Agents and other associated product or service providers. Any other websites linked through our site may be subject to their own privacy policy, which may differ from ours and so therefore, we are not responsible for the content provided on any third-party websites.

Access, change or delete your personal information

We may use both local and third-party databases to store your preferential information and contact details. If you would like to request to review, correct, update or delete information that you have previously provided us, please contact us via channels noted below.

In your request, please make it clear what information you would like to change, whether you would like to have your information deleted from our database, if there are any limitations you would like to add to our use of your information, or simply any changes to your preferences. For your protection, we may need you to verify your identity before implementing your request. We will always try to comply with your request as soon as possible.

Please note that we may need to retain certain information for record-keeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed unless asked to do so.

Contacting us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Professional Travel Advisors Ltd
Meadow Barn
Fairclough Hall Farm
Halls Green
Hertfordshire
SG4 7DP

By email hello@protraveladvisors.com or by phone: 01462 262020